Support

How can we help?

NewsFlash is a one-person project. The fastest way to reach a human is email. Whatever you're running into — a card that won't load, a sign-in problem, a subscription question, or just a suggestion — send a note to support@jwsun.org and we'll get back to you.

To help us resolve issues quickly, please include:

• The version of iOS you're on (Settings → General → About → Software Version).
• Your device model (e.g. iPhone 15 Pro).
• A short description of what you expected to happen and what actually happened.
• A screenshot, if the problem is visual.

Common questions

How do I delete my account and data?

Email support@jwsun.org with the subject line "Delete Account." We'll remove your account record and all associated swipe history. If you use NewsFlash without signing in, your data never leaves your device — deleting the app removes it.

How do I manage or cancel my subscription?

NewsFlash Premium is billed through Apple. Manage or cancel it any time in Settings → [your name] → Subscriptions on your iPhone. Deleting the app does not cancel a subscription — you must cancel it through Apple.

I'm not getting notifications.

Check that notifications are enabled in iOS Settings → Notifications → NewsFlash. If they're on and you still aren't receiving alerts, email us and we'll investigate.

How do I report incorrect or harmful content?

You can report a card directly from the app, or email support@jwsun.org with the card and a description of the issue. We review every report.

I'm a publisher and want my content excluded.

Email support@jwsun.org with the subject line "Publisher Opt-Out" and we'll remove your RSS feed from our ingestion pipeline promptly.

Privacy & terms

For details on how we handle your data, see our Privacy Policy. For the rules that govern use of the app, see our Terms of Use.

Contact

NewsFlash
support@jwsun.org
getnewsflash.app